Policies & FAQ

Cancellation Policy

All hotel reservations (except Special Event reservations, see “Special Event Policy”) must be canceled 24 hours prior to your arrival. Reservations canceled after 4 pm EST the day before your arrival will be charged one night’s room and tax. To cancel your reservation, please contact reservations@hotelbethlehem.com or call (855) 264-2598. In order to cancel a reservation made through a third party, please contact the booking agent directly.

Special Event Policy

Special Event dates occur during high-demand times in the area and require a deposit. These dates have specific cancellation policies and vary per event. Special event dates include but are not limited to, Musikfest, Celtic Classic, Lehigh University’s Friends & Family Weekend, Christmas season as well as local college and university graduations.

Payment Information

We accept American Express, Visa, MasterCard, Discover and cash. We do not accept personal checks for room charge payments. All reservations must have a valid credit card on file in order to guarantee the reservation.

Check-In /Check-Out Times

Check-in is anytime after 4 pm on the day of arrival. We do our best to accommodate early arrivals, however, we do not guarantee availability prior to 4 pm.

Check-out is anytime before 11 am on the day of departure. Late check-out can be arranged based on availability with the front desk. Any departure later than 11 am is subject to a half-day charge.

Management On Duty (MOD) Program

We are committed to providing you with an experience that fully meets your expectations. If for any reason you feel we have fallen short, please contact the Manager On Duty by dialing 0 from your in-room phone or by requesting to speak with them at the Front Desk. A Manager On Duty is on property 24 hours a day.

Pet Policy

Pets are not permitted. Guests found with pets in their rooms will be charged a $250 deep cleaning fee. Historic Hotel Bethlehem welcomes Certified Service Dogs as defined by the Americans with Disabilities Act. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

Parking

Parking for our overnight guests is available behind the hotel in our parking deck. One parking spot per room. The charge for parking is $10 per vehicle per night. At check-in, a parking pass will be issued to you for each vehicle. There are four charging stations for electric vehicles located on C deck.

Due to limited availability, onsite parking for special events is on a first come, first serve basis. Alternative parking is available, from which a complimentary shuttle will run for the duration of the event.

Lost & Found

Any items left in public areas or guest rooms are kept in Lost & Found for 90 days. If you have lost an item during your stay, please contact the front desk. We are happy to ship items back to your residence, at your cost.

Do Not Disturb

We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.

Age Requirements 

All rooms must have at least one guest at least 21 years of age present in the room at all times.

Smoking Policy

We are a 100% non-smoking hotel. Any guests smoking in the building will be charged $250 per instance. Smoking is allowed 25 feet from hotel entrances.

Hotel Accessibility Details

For information on Accessibility, click here.